Revolut

“Revolut creating a new AI lab and claiming all the better results they're getting. Revolut, right? I mean, they created their own proprietary lab and they said, you know, look at the benefits that we got. Much higher quality in spotting credit risk or fraud.”

Revolut is cited as a positive example of an enterprise building its own proprietary AI lab with better results in fraud and credit risk detection.

“Um, and like one example that has stuck out to me over the last few months is if you were to take Revolute, who has a really sophisticated engineering team, they still had to partner with 11 Labs, uh, and take 11's, you know, best-in-class voice model and harness it to connect securely with customer accounts and banking workflows so that when I, as a customer, call, I can have my, you know, problem resolved smoothly, efficiently, and, you know, securely.”

Revolut is presented as an example of a sophisticated company that successfully partnered with 11 Labs to integrate AI voice capabilities into banking workflows.

“What happened was that a criminal got control of an Italian government email account, started sending what looked like lawful police requests, and Revolute's own compliance desk answered them on and off for 6 months. And what went out the door wasn't email addresses and marketing preferences. It was passport scans, onboarding selfies, home addresses, bank statements, and full Bitcoin transaction histories for around 680 people.”

Revolut's compliance desk was exploited to leak sensitive customer data including passports, addresses, and Bitcoin transaction histories for 680 customers.